Privacy Policy
Last updated: June 5, 2026
Dracxi Hosting respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand).
This privacy policy explains how we collect, use, store, and disclose your personal information.
1. Information We Collect
We may collect:
- Name and contact information
- Billing and payment details (processed securely via third parties)
- IP addresses and service usage data
- Support communications
2. How We Use Information
Your information is used to:
- Provide and manage services (contractual necessity)
- Process payments (contractual necessity)
- Provide customer support (contractual necessity and legitimate interest)
- Improve platform performance and security (legitimate interest)
- Comply with legal obligations under New Zealand law
We will only use your information for the purposes stated and in accordance with the Privacy Act 2020.
3. Data Storage & Security
Your data is stored on secure servers located in New Zealand. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
However, no system is 100% secure, and we cannot guarantee absolute security.
4. Third-Party Services
We may use trusted third-party service providers (e.g. Stripe for payments, Cloudflare for security) to deliver our services.
These providers only receive the personal information necessary to perform their specific functions and are required to protect your data in accordance with applicable privacy laws.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
When data is no longer needed, it will be securely deleted or anonymised.
6. Your Rights Under the Privacy Act 2020
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Complain to the Office of the Privacy Commissioner if you believe your privacy has been breached
To exercise these rights, contact us using the details below.
7. Privacy Commissioner
If you have concerns about how we handle your personal information, you may contact the Office of the Privacy Commissioner:
Website: privacy.org.nz